Current practice is studied on a regular basis, as well as the search for objective and optimal ways to assess the quality of administrative services provided by Kyiv Administrative Service Centers is conducted. The development of tools for assessing the quality of service in Kyiv Administrative Service Centers is based on public opinion polls of service users. Development of a methodology and standardized criteria (indicators, indices) for the sociological assessment of the quality of administrative service in Kyiv Administrative Service Centers and implementation of a methodology for assessing administrative services in Kyiv.